Two cars, two service appointments, many big issues. Lost money, jeopardizing drivers and passengers. Two cars came back broken after regular oil change.
1. The first car VW CC 2012 came back from regular oil change with a vibration on 75mph+. Brought back the car back and was told it new rear tires. I am not a car guys and I used to trust Joe for years. By the moment I did not know that Ashley rules the place now. So, I agreed for new tires. Two uber rides, a few hundreds for tires, I expected nothing but good. It was still vibrating and I was charged for another oil change service. Yes, they charged for the same twice. I search on internet called them back asked to check tires balance. I was told, now I need new front tires. Few more hundred dollars, new tires, and vibration still there. At third time they did find they lost weights on tires. It was their fault they admitted they lost weights, but it took a few weeks, several hundred dollars and endless calls. They denied to take the tires back and promised credit for the oil change next time which they forgot.
2. The second car RAV4 2010 was taken to the place today to change oil and to fix tire pressure sensor. 5 minutes after the car was picked up from service, "Check Engine" light popped up and the engine started to run on high RPMs then dropped down then jumped up again. I checked the engine the air pipe disconnected. Then "Slip Indicator" popped up, which makes me thinking they broke it when were changing tire pressure sensors.
There was also broken handle on the passenger door. Replacement was initially in the bill, but then removed. They said they did not receive the part. If they did not have the part, I do not know why the door is all dirty around inside and outside. Everything is in oil spots.
