Extremely disappointed with the pricing, transparency, and overall experience at this shop.
Their diagnostic fee was $280, compared to $200 at the Volkswagen dealership — 40% higher. Their original repair quote, including diagnostics, was over $2,800, while the dealership quoted under $2,000 for the same work. I asked them to adjust their pricing to be more competitive with the dealership, but they wouldn't even consider it.
The only way they could get close to the dealership's price was by installing an aftermarket part for a total of $2,100. After that part failed, I was told it had a known warranty/failure rate of approximately 40%. Why would a shop even consider installing a part with such a high reported failure rate?
The part ended up failing twice. The shop then wanted another $1,000 to install the OEM part on top of the $2,100 I had already paid. , I then had to negotiate to explain to them that I shouldn't have to may MORE than the original quote of $2,800.
Ultimately, I paid over $800 more than I would have at the dealership, dealt with two failed parts, and had to fight to get a reasonable resolution. I expected better pricing, communication, and accountability from an independent repair shop. I would not recommend this business.
